DoThanh Auto – The exclusive distributor of Daewoo Trucks in Vietnam – is committed to providing customers with the highest level of warranty support for DAEWOO TRUCKS (originating from Korea) imported and distributed by DoThanh Auto Joint Stock Company through its authorized dealership network across Vietnam. We encourage you to visit your nearest DoThanh Auto dealership for optimal vehicle warranty and maintenance services.
The standard warranty period for all Daewoo Trucks (Maximus and Novus) truck and specialized vehicle models is 24 months from the vehicle handover date or 100,000 km, whichever comes first.
Specifically, for the Daewoo Maximus HC8/HC8AA model, the warranty period is 36 months from the vehicle handover date or 300,000 km, whichever comes first.
Note: This warranty period may be subject to change depending on specific warranty incentive programs implemented by DoThanh Auto.
Limited Warranty Details:
The following components are warranted for 12 months or 30,000 km, whichever comes first, from the vehicle delivery date:
- Turbochargers
- Shock absorbers, air bellows, and seals (excluding engine seals)
- Clutch bearings
- Components related to the electrical and control systems
Specialized Mechanism Structures:
Damage to components or sub-assemblies related to specialized systems (e.g., dump, mixer) installed on vehicles manufactured and distributed by DoThanh Auto:
a. For specialized systems installed by DoThanh Auto: Warranted for 12 months or 30,000 km, whichever comes first.
b. For specialized systems installed by a third party on vehicles manufactured and distributed by DoThanh Auto, the warranty responsibility lies with the installing party.
c. Special circumstances: DoThanh Auto is not responsible for warranty claims for any damage to the base vehicle determined to be caused by the installation of specialized equipment (not installed by DoThanh Auto).
Specialized System Components:
a. Mixer Trucks:
- Hydraulic system: Hydraulic pump, hydraulic motor, piping system.
- High-pressure water pump system.
- Mixer drum control system.
b. Dump Trucks:
- Hydraulic system: Hydraulic pump, piping system.
- Hydraulic cylinder (tipping ram) and lifting mechanism.
- Special Warranty Items:
The following special warranty items are covered by the respective component manufacturers, and their warranty terms are subject to the manufacturer's specific policies:
a. Tires:
- Warranted by the tire manufacturer's representative in Vietnam according to their specific warranty policy.
- In cases where there is no tire manufacturer's representative in Vietnam, DoThanh Auto will assist with quality claims to the manufacturer.
- Tires that are burst, torn, cracked, punctured, and/or have wear exceeding 30% (or beyond the warranty tread depth) compared to new tires will not be warranted.
- Any damage due to accidents involving tire failure is not covered under DoThanh Auto's warranty.
b. Batteries:
- Warranted by the battery manufacturer's representative in Vietnam according to their specific warranty policy.
- In cases where there is no battery manufacturer's representative in Vietnam, DoThanh Auto will handle the battery warranty.
Cases not covered by warranty:
DoThanh Auto reserves the right to refuse warranty claims in the following cases:
a. Damage due to improper use:
- Damage resulting from unauthorized modifications or alterations to the vehicle without written consent from DoThanh Auto (excluding installations required by state regulatory bodies, such as trip recorders, fuel monitoring devices, etc.).
- Damage resulting from improper vehicle usage, such as overloading or incorrect operation techniques.
- CD players and cassette decks damaged by using poor quality discs or tapes (cracked, broken, warped, moldy, tangled) will not be warranted.
- Batteries that are burst, cracked, broken, lack fluid, or are improperly connected or charged.
b. Damage due to improper maintenance and use of parts/materials:
- Damage resulting from the use of low-quality parts or materials not recommended by DoThanh Auto.
- Unauthorized maintenance or repairs performed at locations outside DoThanh Auto's designated branch/dealership/authorized service station system.
- Damage resulting from the use of incorrect fuel, lubricants, coolants, brake fluid, power steering fluid, additives, etc.
- Damage resulting from failure to adhere to or incorrect execution of scheduled periodic maintenance as prescribed by the manufacturer.
c. Damage due to environmental or natural climatic conditions:
- Damage or corrosion caused by chemicals or the environment.
- Damage to painted and plated surfaces and components due to stone chips, saltwater, acid rain, hail, tree sap, chemicals, etc.
- Damage due to natural disasters, fire, storms, floods, earthquakes, or explosions.
- Vehicle wear, discoloration, vibration, noise, or deformation caused by natural aging during use.
d. Other non-warrantable components:
- Alternator brushes, starter motor brushes.
- All types of light bulbs.
- Brake pads, brake shoes.
- Fuses, rubber components (except engine mounts), wiper blades.
- Body rubber gaskets.
- Windshields, windows, rearview mirror glass, seat cushions (after final vehicle acceptance).
e. Components replaced during routine maintenance will not be warranted (e.g., air filters, engine oil filters, fuel filters, AC air filters).
f. Warranty limitations due to force majeure: DoThanh Auto will not provide warranty coverage in the following force majeure cases:
- Impacts due to legal restrictions or government regulations.
- War, riots, production stoppages.
- Accidents, natural disasters.
g. The following incidental costs are not the responsibility of DoThanh Auto: Incidental costs incurred during warranty repair, such as:
- Telephone charges.
- Hotel expenses.
- Vehicle transportation costs to the workshop.
- Rental car costs.
- Towing costs.
- Economic losses due to vehicle downtime for warranty repair.
- Loss or damage related to personal property.
